We have a 7-day return policy for purchases, which means you have 7 days after receiving your item to request a return.
If you have hired equipment please see our trading terms here.
To be eligible for a return, the item must be in the same condition that you received it, unused, in its original packaging.
To start a return, you can contact us at cheers@kegsonlegs.com.au.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cheers@kegsonlegs.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately returns cannot be accepted for consumables due to their perishable nature. This includes, but is not limited to, kegs that cannot be resold upon being returned.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
The cost of return shipping will be deducted from the refund.
The original cost of shipping is non refundable.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cheers@kegsonlegs.com.au.
